Terms & Conditions

These Terms govern your relationship with the operators of Betfair when you access and use the gambling services provided on the website located at betfairj.com (the "Site"). By registering an account, logging in, placing any bet or otherwise using the Site, you agree to be bound by these Terms. These Terms are effective from 20 January 2026 (the "Effective Date") and apply to players located in the United Kingdom who use Betfair via betfairj.com.

Definitions

For the purposes of these Terms:

"Operator", "we", "us", "our" means PPB Counterparty Services Limited and PPB Entertainment Limited, each operating online gambling services under United Kingdom Gambling Commission licences 39426 and 39439, trading as Betfair and operating Betfair on betfairj.com for UK customers.
"Site" means the online gambling platform available at betfairj.com and any related mobile or web applications through which Betfair is offered to you.
"User", "you", "your", "Player" means any natural person who is at least 18 years old, located in the United Kingdom, who registers or attempts to register an account, or otherwise uses the Site.
"Account" means a personal, single-player account opened and maintained with us for the purpose of accessing and using the gambling services on the Site.
"Bet" means any stake, wager, buy-in, or similar gambling transaction placed by you through your Account on any betting, gaming, casino, bingo or other product made available on the Site.
"Wager" has the same meaning as Bet and covers any stake used to participate in a gambling product, including play with bonus funds.
"Real Money Balance" means funds you have deposited into your Account (and any cash winnings derived from such funds) which are not subject to wagering requirements.
"Bonus" means any promotional benefit granted by us, including bonus funds, free bets, free spins, money-back offers or similar incentives which may be subject to specific eligibility criteria and wagering requirements.
"Bonus Funds" means any funds credited to your Account as part of a Bonus which cannot be withdrawn until the relevant terms, including wagering requirements, are satisfied.
"Irregular Play" means any betting pattern or behaviour that seeks to abuse, manipulate or unfairly circumvent Bonus rules, including but not limited to low-risk betting, collusion, chip-dumping, or placing offsetting bets in a way that removes the risk intended under the Bonus terms.
"Games" means all casino games, slots, live dealer games, bingo, arcade products and any other games made available on the Site from time to time.
"Responsible Gambling Tools" means the safer gambling features we provide, including deposit limits, time-outs, reality checks, profit & loss views, self-exclusion and access to the UK-wide GAMSTOP self-exclusion scheme.
"UKGC" means the United Kingdom Gambling Commission, our regulator for operations offered to you on betfairj.com.
"ADR Provider" means the Independent Betting Adjudication Service ("IBAS") or any replacement alternative dispute resolution body approved by the UKGC.

Account Registration

Eligibility and Age Verification

Age requirement: You may only open and use an Account on Betfair via betfairj.com if you are at least 18 years of age. It is a criminal offence in the United Kingdom for anyone under 18 to participate in gambling.
Location requirement: You must be physically located in the United Kingdom (including Great Britain and Northern Ireland) when placing Bets. You must not use the Site from any jurisdiction where our services are illegal or where we do not hold the necessary licences.
Verification: In line with UKGC rules, we must verify your identity and age before allowing you to gamble or withdraw funds. This may include verification of your name, date of birth, address and payment methods using electronic checks and/or documents you provide.

Account Creation Process

Registration: To create an Account, you must complete the online registration form on betfairj.com, providing accurate and complete information including your full name, date of birth, residential address, email address and other details requested.
Email and contact verification: We may ask you to verify your email address and other contact details (for example, via confirmation links or codes) to activate your Account and to ensure we can communicate important information to you.
KYC documents: We may request copies or images of identity and address documents (such as passport, driving licence, national ID card, utility bill or bank statement) and, where necessary, source-of-funds or source-of-wealth documentation, in order to satisfy "Know Your Customer" (KYC) and anti-money laundering requirements.
Single Account: You are permitted to hold only one Account for Betfair on betfairj.com. Multiple accounts, including those created using different details, are prohibited and may lead to closure of accounts and cancellation of Bonuses or winnings.

User Obligations

Accuracy of data: You must ensure that all information you provide to us is truthful, accurate and kept up to date. You must promptly update your Account details if they change (for example, address or payment method).
Password security: You are responsible for keeping your login details, password and any security questions confidential. You must not share your Account with any other person or allow any third party (including family members) to access or use your Account.
Account misuse: You must immediately notify us via the in-account Live Chat if you suspect that your Account has been compromised, accessed by someone else or used without your permission. We may suspend the Account while we investigate.
Legal use only: You confirm that you will not use the Site or your Account for any unlawful or fraudulent purpose, including money laundering, terrorist financing, chargeback abuse or payment card misuse.
Responsible gambling: You agree to use the Responsible Gambling Tools offered on betfairj.com, including deposit limits and self-exclusion, where needed, and acknowledge that gambling involves financial risk and should not be used as a source of income.

Betting & Gameplay Rules

Placing Bets

Bet acceptance: Bets are accepted only via your Account through the Site. A Bet is placed and deemed accepted when it appears in your betting history with a valid transaction ID. If a technical or pricing error prevents confirmation, the Bet may be treated as not accepted.
Minimum and maximum stakes: Each product and market on betfairj.com may have specific minimum and maximum stake limits. These are shown in the bet slip, game interface or rules pages and may be changed by us at any time to comply with regulatory or risk-management requirements.
Balance requirements: You must have sufficient cleared funds in your Real Money Balance or Bonus Funds (if applicable) to cover any Bet you place. If your balance is insufficient, the Bet will not be accepted.
Order of funds: Where permitted by the relevant promotion, Bonus Funds may be used ahead of Real Money, or vice versa, in line with the specific Bonus rules displayed at the time of the offer.

Types of Bets and Games

Sports betting and exchange: Where sports betting or exchange products are made available, the specific sports rules, market settlement principles and exchange conditions published on betfairj.com form part of these Terms.
Casino, slots and live casino: Each Game may have individual rules, pay tables, minimum and maximum stakes and special features. By launching a Game, you confirm that you have reviewed and accept its rules and that the outcome is determined by certified random number generators or, for live dealer games, by the actual game result.
Bingo, arcade and other products: Additional product-specific rules may apply and will be accessible from within the relevant product on the Site. These rules are incorporated into these Terms by reference.

Modification and Cancellation of Bets

Before confirmation: You may generally amend or cancel a Bet before you click to confirm it or before the system confirms acceptance. Once a Bet is confirmed, it normally cannot be cancelled by you.
Our right to void or adjust: We may void, cancel or adjust Bets where there is an obvious error (including palpable errors in odds or Game configuration), where a Bet was accepted after an event had started or concluded in circumstances that breach the relevant rules, or where the Bet is directly linked to prohibited or irregular play.
Technical failures: If a Bet is affected by a technical failure of the Site (for example, a game round does not complete or results cannot be retrieved), we will act fairly and in accordance with UKGC guidance. This may include voiding the Bet, restoring your balance to its pre-bet position or, where possible, completing the Bet based on the verified outcome.

Conduct in Live Casino and Communications

Respectful behaviour: When using live casino, in-game chat or any other communication tools, you must not use language or content that is abusive, threatening, defamatory, discriminatory, obscene or otherwise inappropriate.
Anti-fraud obligations: You must not engage in collusion, cheating, use of bots or automated systems, chip-dumping or any other conduct intended to gain an unfair advantage or harm the integrity of our products.
Monitoring and moderation: We may monitor communications in live casino or other chat environments and may remove content, restrict your chat privileges, suspend or close your Account where we reasonably believe that you have breached these requirements.

Bonus Terms

General Bonus Conditions

Promotional offers: From time to time, Betfair may offer Bonuses to UK players on betfairj.com, including welcome offers, reload bonuses, free bets, free spins and similar promotions. Each Bonus is subject to these Terms and to its own specific conditions, which are displayed with the offer.
Eligibility: Eligibility criteria may include location, product type, minimum deposit, minimum odds, time of registration and previous promotional history. Certain customer segments may be excluded from specific offers to comply with responsible gambling and marketing rules.
Non-transferable: Bonuses are personal to your Account, cannot be transferred, exchanged for cash or combined with other players, and may be withdrawn or amended where permitted by law and the promotion terms.

Activation and Wagering Requirements

Activation: Some Bonuses require you to opt in, enter a promo code or place a qualifying Bet or deposit. The activation steps, qualifying period and minimum qualifying amounts will be clearly stated in the relevant offer details on betfairj.com.
Wagering (rollover): Bonus Funds and any winnings derived from them may be subject to wagering requirements. These requirements specify the total amount you must wager before Bonus Funds and associated winnings can be withdrawn. The number of times you must wager (for example, 10x the Bonus amount) and the deadline for completing wagering will be stated in the Bonus rules.
Timeframes: Unless otherwise specified in the relevant promotion, Bonuses must normally be activated and wagering requirements completed within the time limits stated in the offer (for example, within 7, 14 or 30 days from grant). Any Bonus Funds or winnings not used or cleared within that timeframe may be forfeited.

Game Restrictions and Irregular Play

Game contribution: Different Games may contribute differently to wagering requirements. For example, most slots may contribute 100%, while table games, live casino, or low-risk bets may contribute at a lower rate or not at all. Contribution rates will be stated in the offer terms or associated rules.
Prohibited actions: You must not engage in Irregular Play designed to unfairly complete wagering requirements, including but not limited to placing large bets relative to the Bonus size followed by minimal risk bets, using multiple accounts, colluding with other players or employing strategies that remove the normal risk associated with a Bonus.
Consequences of Irregular Play: Where we reasonably suspect Irregular Play or Bonus abuse, we may remove the Bonus and any associated winnings, adjust your balances, restrict your eligibility for future promotions, and, in serious cases, suspend or close your Account.

Combining Promotions

One Bonus at a time: Unless expressly stated otherwise, only one active Bonus may apply to your Account for a given product at any one time. You may not combine multiple Bonuses to meet wagering requirements or stack offers in a way that conflicts with their individual terms.
Order of application: Where you qualify for more than one promotion, we will apply them in the order communicated in the promotional materials or, if not specified, in an order we consider fair and reasonable, taking into account your preferences where possible.
Cancellation: You may be allowed to cancel an active Bonus via your Account settings. If you cancel a Bonus, you may forfeit any Bonus Funds and associated winnings that have not yet met the wagering requirements.

Payments & Withdrawals

Deposit Methods and Rules

Available methods: Deposits to your Account on betfairj.com may be made using supported debit cards, approved e-wallets, bank transfers and other methods listed in the cashier section of your Account. We do not accept deposits from credit cards for UK customers, in line with UKGC regulations.
Crypto-assets: As of the Effective Date, we do not support deposits or withdrawals in cryptocurrencies for UK players on Betfair.
Ownership of payment methods: You must only use payment methods that are in your own name. Use of third-party payment instruments is prohibited and may result in cancellation of transactions and investigation for fraud or money laundering.
Deposit limits: You may set personal deposit limits via the Responsible Gambling Tools on betfairj.com. Decreases to limits take effect immediately; increases may be subject to a cooling-off period, generally at least 24 hours, in accordance with responsible gambling rules.

Withdrawals

Withdrawal methods: Withdrawals are normally processed via the same method used to deposit, where technically possible and permitted by applicable rules. Alternative methods may be offered where this is not feasible.
Processing times: We aim to process withdrawal requests promptly. Once approved, withdrawal times depend on your chosen method. Certain debit card withdrawals may benefit from Fast Funds functionality where available, meaning near-instant receipt at participating UK banks; other methods may take several business days.
Verification before payout: We may request additional KYC or source-of-funds documentation before processing withdrawals, particularly where cumulative deposits, withdrawals or winnings exceed specified thresholds or where we are required to do so by law or regulation.
Withdrawal limits and fees: Minimum and maximum withdrawal amounts, and any applicable fees, are stated in the cashier section. We seek to avoid charging fees to UK consumers; however, fees may apply in specific circumstances (for example, international bank transfers) and will be disclosed in advance.

Refunds, Chargebacks and Bonus Adjustments

Refunds of Bets: Bets that are voided in accordance with our rules (for example, due to event cancellation, palpable error or technical malfunction) will normally be settled by returning the stake to your balance, unless otherwise stated in the relevant product rules.
Deposit refunds: Deposits will usually not be refunded simply because you have changed your mind, particularly where you have already placed Bets. In limited circumstances, and at our discretion or where required by law, we may consider refund requests for unused deposited funds subject to verification checks.
Chargebacks: You must not request chargebacks or reverse payments without valid cause. Unlawful or unjustified chargebacks may result in suspension or closure of your Account, recovery of outstanding amounts, and reporting to relevant authorities.
Bonus-related funds: Where a Bonus is cancelled, expires or is removed due to Irregular Play, we may deduct Bonus Funds and any associated winnings that have not met the wagering requirements from your Account in accordance with applicable UK consumer law.

Limitation of Liability

Our Obligations

Fairness and integrity: We are licensed and regulated by the UKGC under licence numbers 39426 and 39439 and are obliged to ensure that our gambling products are operated fairly, transparently and in accordance with applicable technical and regulatory standards.
Accuracy of results: Game outcomes are determined either by independently tested random number generators or, for live products, by the actual result of the underlying game or event. We take reasonable steps to ensure that results are recorded, stored and displayed correctly.
Funds protection: Player funds are held in segregated accounts with a "Medium" protection level as classified by the UKGC. This means that while your funds are kept separate from our operating funds, they may not be fully protected in the event of insolvency. Further details are available in the UKGC public register entry for licence 39426.

Exclusions and Limitations

Technical issues: While we endeavour to keep the Site available and functioning correctly, we are not responsible for failures, delays or interruptions caused by your equipment, internet connection, telecommunications networks or third-party systems outside our reasonable control.
Errors: We are not liable for losses resulting directly from obvious and identifiable errors in odds, markets, Game configurations or displayed information, provided that upon discovery we act reasonably to correct such errors, void affected Bets or adjust results in line with our rules and applicable guidance.
Maximum liability: To the fullest extent permitted by law, our aggregate liability to you for any loss or damage arising out of or in connection with a particular Bet or Game shall not exceed the amount of the stake for that Bet or, in the case of an error affecting your balance, the amount improperly credited or debited.
Non-excludable rights: Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited under UK law.
Indirect losses: We are not liable for any indirect or consequential losses, including loss of profits, business, data or anticipated savings, arising from your use of the Site, except to the extent that such exclusion is prohibited by applicable consumer protection law.

Intellectual Property Rights

Ownership

Content and software: All intellectual property rights in and to the Site, including but not limited to the design, text, graphics, logos, trademarks, trade names, Games, software, underlying source code and other content, are owned by us, our group companies (including Flutter Entertainment plc) or our licensors.
Limited licence: We grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the Site and its content solely for the purpose of placing Bets and using the gambling services on betfairj.com in accordance with these Terms.

Prohibited Uses

No copying or redistribution: You must not copy, reproduce, distribute, publish, display, transmit, adapt, modify, create derivative works from or otherwise exploit any part of the Site or its content without our prior written permission or the permission of the relevant rights holder.
No reverse engineering: You must not attempt to reverse engineer, decompile, disassemble or otherwise obtain the source code of any software used on the Site, except to the limited extent expressly permitted by applicable law.
Trademarks: You must not use the Betfair name, logos or any other trademarks associated with Betfair or betfairj.com in any way that could cause confusion or imply endorsement, unless you have obtained our prior written consent.

Privacy & Data Protection

Your personal data is collected and processed by the Operator in accordance with our Privacy Policy, which forms part of these Terms. The Privacy Policy explains what data we collect, how we use and share it, the legal bases for processing, your rights under the UK General Data Protection Regulation and the Data Protection Act 2018, and how you can exercise those rights.

By using Betfair on betfairj.com, you acknowledge that you have read and understood the Privacy Policy and consent to the processing of your personal data as described there, to the extent such consent is required by law. Where there is any inconsistency between these Terms and the Privacy Policy in relation to data processing, the Privacy Policy prevails.

Changes to Terms

Updating These Terms

Right to amend: We may amend these Terms from time to time to reflect legal or regulatory changes, updates to our products or services, improvements to consumer protections or changes in our business operations.
Effective date of changes: Unless a different date is specified, changes will take effect from the date indicated in the updated Terms published on betfairj.com. We will not apply changes retrospectively to Bets that have already been placed unless required to do so by law or regulation.

Notification of Changes

Methods of notification: We will take reasonable steps to notify you of material changes to these Terms, which may include on-site banners or pop-ups, prominent notices in your Account area, and/or email notifications where you have provided a valid email address.
Acceptance of changes: By continuing to use Betfair on betfairj.com after the updated Terms become effective, you will be deemed to have accepted the changes. If you do not agree with the updated Terms, you must stop using the Site and may request closure of your Account and withdrawal of any remaining Real Money Balance, subject to our verification requirements and any legal obligations.

Termination & Suspension

Our Right to Suspend or Close Accounts

Grounds for action: We may suspend or close your Account, or restrict your access to certain products, where we reasonably believe that:
- you have breached these Terms or any product- or Bonus-specific rules;
- you are under 18 or otherwise ineligible to use the Site;
- you have used or attempted to use your Account for fraudulent, criminal or improper purposes, including money laundering or payment card abuse;
- you have opened multiple accounts or allowed third parties to use your Account; or
- it is necessary for responsible gambling reasons, to protect you or others from harm.
Regulatory or legal requirements: We may also suspend or close your Account where required to do so by the UKGC, other competent authorities or applicable law, or where we cease to offer services in the United Kingdom.

Procedure and Consequences

Notification: Where legally permitted, we will inform you as soon as reasonably practicable of any decision to suspend or close your Account and the main reasons for that decision, using your registered contact details or on-site messaging.
Balance on termination: On closure of your Account, we will, subject to our regulatory and legal obligations, return your remaining Real Money Balance to you using an appropriate payment method. Bonus Funds and any winnings associated with them may be forfeited where you have breached Bonus rules or engaged in Irregular Play, in accordance with UK consumer law.
Ongoing investigations: If your Account is suspended as part of an investigation, we may withhold withdrawals until the investigation is completed. Where permitted by law, we may retain or recover funds that we reasonably believe are connected with fraud, money laundering or other unlawful conduct, and may report such matters to the relevant authorities.
Self-exclusion: If you choose to self-exclude using our tools or via GAMSTOP, we will close or block your Account in accordance with the applicable self-exclusion rules. During self-exclusion, you must not attempt to open new accounts or circumvent the exclusion.

Governing Law & Jurisdiction

Applicable Law

Governing law: These Terms, your Account and any Bet you place using Betfair on betfairj.com are governed by and shall be interpreted in accordance with the laws of England and Wales.

Dispute Resolution

Internal complaints process: If you have a complaint regarding our services, you should first contact our customer support team via the in-account Live Chat on betfairj.com. We will investigate your complaint and respond in line with our complaints procedure and UKGC requirements.
Alternative dispute resolution (ADR): If, after completing our internal complaints process, you remain dissatisfied with the outcome, you may refer the dispute to our appointed ADR Provider, currently the Independent Betting Adjudication Service (IBAS), or any successor body approved by the UKGC.
Court proceedings: Referral to ADR does not affect your right to bring legal proceedings in the courts. Unless otherwise required by mandatory consumer law, the courts of England and Wales shall have non-exclusive jurisdiction over any dispute arising out of or in connection with these Terms or your use of the Site.

Contact Information

As of the Effective Date, the primary contact channels for Betfair customers using betfairj.com are as follows:

Customer support (Live Chat): 24/7 in-account Live Chat available when you are logged into your Account on betfairj.com. Initial contact may be handled by an automated assistant, after which you can request to speak with a human agent.
Social media support: Support is available via the Betfair customer service Twitter account @BetfairCS, subject to the platform's availability and its own terms of use. Do not share sensitive personal or payment information via social media.
Email support: Email support is available with a typical response time of 24 - 48 hours, although a specific email address is not listed here. The correct contact form or email channel will be provided within the help or contact sections of betfairj.com when you are logged in.
Postal address and legal notices: Our licensed UK operating entities include PPB Counterparty Services Limited and PPB Entertainment Limited. Where a specific postal or legal-service address is required for formal correspondence, we will publish the relevant details in the help or legal sections of betfairj.com or provide them upon reasonable request via customer support.

For up-to-date contact details, regulator information, ADR options and responsible gambling resources (including GAMSTOP and our dedicated responsible gambling portal), you should consult the relevant sections of betfairj.com and the UKGC public register entries for licence numbers 39426 and 39439.